FAQ

REAL answers

Why is Physical Therapy good for me?
Physical Therapists are movement specialists that represent the single best profession to address any and all musculoskeletal issues. Whether your problem be acute or chronic our Physical Therapists at REAL Physical Therapy are equipped and comfortable seeing any patient regardless of body part/region.

Do I need a physician referral/prescription to receive physical therapy?
Yes, a physician prescription is required by state law for you to be treated by a Physical Therapist.

What is a Fellowship trained Orthopaedic Manual Physical Therapist?
It is a therapist who has devoted years of additional school and clinical training in developing problem solving and critical thinking skills to efficiently and safely evaluate and treat all Orthopaedic related injuries.

What happens during my first visit?
Your first visit will entail a thorough evaluation that gets at the “cause of the cause” of the issue at hand. Looking at a patient as a whole person and not a single body part helps address why the issue developed originally and also aides in educating and equipping our patients with the tools to prevent current problems from surfacing again.

When are co-payments, co-insurance and deductibles due?
Payments will be collected when you check in on the day of your appointment.

Am I responsible for charges not covered by my health plan?
Yes, any charges that your insurance carrier or your secondary insurance carrier(s) will not pay are your responsibility.

Whom do I call if I have questions regarding my bill or insurance claim?
You can call our billing manager, Debra at (210) 561-8186

What do I wear to my appointment?
Patients are encouraged to wear comfortable attire & tennis shoes to every visit.

How often should I come to therapy?
We strive to meet your goals as soon as possible. Be it 1 visit, 4 visits, or maybe 16 visits, our goal is to get you back to your REAL self ASAP. Following your evaluation you and your Physical Therapist will discuss how many sessions it should take to get you there.